Refund policy

We take pride in producing premium, made-to-order products for the marching arts community. Because many of our items are custom or made to order, please review our policy carefully before placing your order.

Returns: In-Stock Items

  • In-stock items may be eligible for return if the return is initiated within 10 days from delivery in a new, unused condition.
  • Returns require a Return Material Authorization (RMA). Please contact us before returning any items to receive proper return instructions. Returning items without an RMA does not guarantee a refund or exchange eligibility.
  • A restocking fee of up to 25% may be applied at our sole discretion.
  • All shipping costs are non-refundable.

Returns: Custom and Made-to-Order Items

  • Custom and made-to-order flags, costumes, floors, and accessories: All print-on-demand items are non-returnable and non-refundable after procurement or production has begun, due to their personalized nature.
  • This includes, but is not limited to, any product with custom colors, designs, logos, measurements, personalization, or any out-of-stock item that is printed on your behalf.
  • If you receive a custom product with a manufacturing defect or error on our part, we will remake or replace the item at no cost to you.
  • Exceptions to accept returns for custom or print-on-demand items may be considered on a case-by-case basis at our sole discretion.

Exchanges

  • Exchanges on in-stock items may be eligible for return if the return is initiated within 10 days from delivery in a new, unused condition.
  • A restocking fee of up to 15% may be applied at our sole discretion.
  • Custom or print-on-demand products will not be eligible for exchange unless they arrive defective or incorrect. Exceptions to accept returns for print-on-demand items may be considered on a case-by-case basis at our sole discretion.

Defective or Incorrect Items

  • If you receive a product that is defective, damaged in transit, or not what you ordered, please contact us within 10 days from delivery to discuss a resolution.
  • If determined to be a manufacturer defect, we will issue a replacement or correct the order promptly, at our sole discretion.
  • Photos of the damage or error may be required to process your claim.
  • Return of damaged or defective items may be required to process your claim.

Sizing Issues

  • Upon placing an order with us, the customer acknowledges having carefully reviewed our sizing guides beforeplacing an order.
  • Because garments are made to your specifications, garments do not qualify for returns or exchanges unless the issue is determined to be a manufacturing defect, at our sole discretion.
  • We require performers to be measured in accordance with our sizing guides and strongly recommend having a second party double-check measurements before submitting orders.
  • Return of damaged or defective garments may be required to process your claim.
  • Exceptions to accept returns or exchanges for garments may be considered on a case-by-case basis at our sole discretion.

Cancellations

  • Orders for in-stock items may be canceled at any time prior to shipment.
  • Orders for custom and print-on-demand products cannot be canceled once procurement or production has begun.

How to Begin an RMA or Report an Issue

Please email us at Sales@MarchingArtDesigns.com within 10 days from delivery with:

  • Your order number
  • A description of the issue, product type, and quantity involved
  • Photos, if applicable

Our team will respond within 2 business days.

Shipping Returns

  • The customer is responsible for return shipping costs unless the item is defective or sent in error.
  • All shipping fees are non-refundable for returns or exchanges.
  • We require using a trackable shipping method and recommend insuring your return shipment. We do not accept liability for lost return shipments.

Questions?
We’re here to help. Please contact us with any concerns before placing your order.